Return and Refund Policy

Last Updated: May 2026

Thank you for shopping with Teenashine.com. We strive to provide high-quality Artificial Jewellery, Cosmetics, Luxury Perfumes and Attars. Please read our Return & Refund Policy carefully before placing an order.

By placing an order on teenashine.com, you agree to the terms outlined below.

1. No Return or Refund for Customer-Related Issues

We do not accept returns, exchanges, cancellations, or refunds in the following situations:

  • Customer ordered the wrong product.

  • Customer does not like the product after delivery.

  • Customer changed their mind after placing the order.

  • Customer entered an incorrect shipping address.

  • Customer refuses to accept the shipment.

  • Minor variations in color, design, packaging, fragrance notes, or appearance due to photography, lighting, screen settings, or batch differences.

  • Personal preferences regarding fragrance, cosmetic products, jewellery style, or product expectations.

All purchases made on teenashine.com are considered final unless covered under the "Damaged, Defective, or Incorrect Product" section below.

2. Mandatory Unboxing Video Requirement

To protect both customers and our business from fraudulent claims, an uninterrupted unboxing video is mandatory for all return, replacement, shortage, damage, or refund requests.

The video must:

  • Begin before opening the package.

  • Clearly show the shipping label and package condition.

  • Show the package being opened completely.

  • Clearly display the product and any alleged issue.

  • Be continuous and unedited without cuts or pauses.

Failure to provide a valid unboxing video will result in automatic rejection of any return, replacement, shortage, damage, missing item, or refund claim.

Screenshots, photographs, edited videos, or partial recordings will not be accepted as proof.

3. Damaged, Defective, or Incorrect Product

If you receive:

  • A damaged product,

  • A manufacturing-defective product,

  • A wrong item shipped by us,

you must notify us within 24 hours of delivery by emailing:

support.teenashine@gmail.com

Your email must include:

  • Order Number

  • Customer Name

  • Clear photographs of the product

  • Complete unboxing video

  • Description of the issue

Claims submitted after 24 hours of delivery may not be considered.

4. Inspection and Approval Process

All claims are subject to verification and investigation by our quality control team.

Teenashine.com reserves the sole and absolute right to:

  • Approve or reject any return request.

  • Determine whether a product is damaged, defective, tampered with, or eligible for replacement.

  • Request additional information or evidence from the customer.

Our decision regarding claim approval shall be final.

5. Non-Returnable Products

For hygiene, safety, and quality reasons, the following items are strictly non-returnable and non-refundable:

  • Opened cosmetics

  • Used cosmetics

  • Opened perfumes

  • Opened attars

  • Used perfumes or attars

  • Personal care products

  • Products with broken seals after delivery

  • Gift items

  • Promotional products

  • Clearance or sale items

6. Replacement Policy

If a claim is approved, we may, at our sole discretion:

  • Provide a replacement product, or

  • Issue store credit, or

  • Provide a refund where applicable.

Teenashine.com is not obligated to provide a refund if a replacement product is available.

7. Refund Processing

Where a refund is approved:

  • Refunds will be processed to the original payment method whenever possible.

  • Processing times may vary depending on banks, payment gateways, and financial institutions.

  • Shipping charges, handling charges, COD charges, and transaction fees are non-refundable unless required by law.

8. Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been shipped, cancellation requests will not be accepted.

Teenashine.com reserves the right to cancel any order due to:

  • Product unavailability

  • Pricing errors

  • Suspected fraudulent activity

  • Operational or technical issues

In such cases, any eligible payment received will be refunded.

9. Limitation of Liability

Teenashine.com shall not be liable for:

  • Delays caused by courier companies.

  • Incorrect addresses provided by customers.

  • Delivery failures due to customer unavailability.

  • Allergic reactions, sensitivities, or personal dissatisfaction with cosmetics, perfumes, or attars.

  • Damage occurring after successful delivery.

10. Right to Refuse Claims

Teenashine.com reserves the right to reject any claim that appears fraudulent, abusive, suspicious, incomplete, unsupported by valid evidence, or inconsistent with this policy.

11. Contact Information

For return and refund-related queries, please contact:

Email: support.teenashine@gmail.com

TeenaShine Headquarters
Songiri Well Road, Bikaner, Rajasthan – 334001
India

12. Acceptance of Policy

By placing an order on teenashine.com, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy in its entirety.

This version is drafted to provide strong protection for your Shopify store while clearly requiring an unboxing video and limiting refunds to genuine, verifiable cases.