Shipping Policy

Last Updated: May 2026

Welcome to TeenaShine. We are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully before placing an order on our website.

1. Order Processing

  • All orders are processed after successful payment confirmation.

  • Orders are usually processed within 1-3 business days.

  • Processing time may be extended during festivals, public holidays, promotional events, or due to unforeseen circumstances.

  • TeenaShine reserves the right to cancel or refuse any order at its sole discretion.

2. Shipping Locations

We currently ship across most locations within India.

Delivery availability may vary depending on courier service coverage in your area.

3. Estimated Delivery Time

Once dispatched, orders are generally delivered within:

  • Metro Cities: 3-7 business days

  • Non-Metro Cities and Towns: 5-10 business days

  • Remote Areas: 7-15 business days

Please note that delivery timelines are estimates and not guaranteed. Delays caused by courier partners, weather conditions, transportation issues, government restrictions, or other factors beyond our control may occur.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

  • Promotional free shipping offers may be available from time to time and are subject to specific terms and conditions.

5. Order Tracking

Once your order has been shipped, tracking details will be provided through email, SMS, or WhatsApp (where applicable).

Customers are responsible for monitoring shipment progress using the provided tracking information.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery fails due to:

  • Incorrect shipping address

  • Incorrect contact information

  • Customer unavailability

  • Refusal to accept delivery

the shipment may be returned to us. Any re-shipping charges shall be borne by the customer.

7. Address Accuracy

Customers are solely responsible for providing accurate shipping information.

TeenaShine shall not be liable for delays, losses, or failed deliveries resulting from incorrect, incomplete, or inaccurate address details provided by the customer.

8. Damaged Packages During Transit

If you receive a package that appears visibly damaged, tampered with, or opened, we strongly recommend:

  1. Recording a complete video before opening the package.

  2. Capturing clear photos of the package condition.

  3. Contacting us immediately at support.teenashine@gmail.com.

Failure to provide sufficient evidence may affect our ability to investigate courier-related issues.

9. Delivery Delays

While we strive to deliver all orders within estimated timelines, TeenaShine shall not be held responsible for delays caused by:

  • Courier partner issues

  • Natural disasters

  • Government actions or restrictions

  • Weather conditions

  • Strikes or transportation disruptions

  • Any circumstances beyond our reasonable control

10. Lost Shipments

If your tracking information indicates delivery but you have not received the package, please contact us within 48 hours of the delivery status update.

We will coordinate with the courier partner for investigation; however, final resolution will depend on the courier's findings.

11. Contact Information

For any shipping-related queries, please contact us:

TeenaShine HQ
Songiri Well Road
Bikaner, Rajasthan – 334001
India

Email: support.teenashine@gmail.com

By placing an order on TeenaShine, you acknowledge and agree to this Shipping Policy and all related terms and conditions.

This version is written in a professional e-commerce format and is generally favorable to the website owner while remaining customer-facing and legally reasonable.