Terms and Conditions

Last Updated: May 2026

1. Introduction

Welcome to Teena Shine, your destination for exquisite artificial jewellery, bridal jewellery, fashion jewellery, cosmetics, luxury perfumes, and traditional attars. These Terms and Conditions ("Terms") govern your access to and use of the Teena Shine website and all related services provided by us.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with these Terms, please discontinue use of our website immediately.

2. Acceptance of Terms

By placing an order, creating an account, browsing our website, or engaging with any of our services, you expressly agree to these Terms and Conditions. Your continued use of the Teena Shine website constitutes ongoing acceptance of these Terms, including any modifications or updates made from time to time.

These Terms constitute a legally binding agreement between you ("Customer," "User," "you," or "your") and Teena Shine ("we," "us," or "our").

3. Eligibility to Use the Website

To use the Teena Shine website and make purchases, you must:

Be at least 18 years of age or the age of majority in your jurisdiction
Have the legal capacity to enter into binding contracts under Indian law
Provide accurate, current, and complete information during registration and checkout
Not be prohibited from using our services under any applicable laws

If you are under 18 years of age, you may use our website only with the involvement and consent of a parent or legal guardian.

By using our website, you represent and warrant that you meet all eligibility requirements.

4. Product Information and Descriptions

4.1 Accuracy of Information

Teena Shine strives to provide accurate product descriptions, specifications, images, and pricing information. However, we do not warrant that product descriptions, images, colors, or other content available on our website are completely accurate, current, or error-free.

4.2 Visual Representation

Important Notice: Product colors, designs, packaging, textures, finishes, and overall appearance may vary slightly from the images displayed on our website due to:

Photographic lighting and techniques
Computer or mobile screen settings and color calibration
Manufacturing variations and batch differences
Handcrafted nature of certain products
Natural variations in materials

We make every effort to display products as accurately as possible, but we cannot guarantee that your device's display will accurately reflect the actual product colors and details.

4.3 Product Specifications

All weights, dimensions, materials, and other specifications mentioned are approximate. Minor variations may occur and do not constitute grounds for return or refund unless the variation significantly affects the product's usability or quality.

5. Pricing and Payment Terms

5.1 Product Pricing

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated
Shipping charges, if applicable, are additional and will be clearly displayed during checkout
We reserve the right to change product prices at any time without prior notice
The price applicable to your order will be the price displayed at the time of order confirmation

5.2 Pricing Errors

Despite our best efforts, some products may be incorrectly priced due to technical errors, typographical mistakes, or inaccurate product information. If a product's correct price is higher than the stated price, we may, at our discretion:

Contact you for instructions before processing your order
Cancel your order and notify you of such cancellation
Provide you with the option to purchase at the correct price

We are not obligated to honor incorrectly priced products.

5.3 Payment Methods

We accept the following payment methods:

Credit/Debit Cards (Visa, MasterCard, RuPay, etc.)
Net Banking
UPI (Unified Payments Interface)
Digital Wallets (Paytm, PhonePe, Google Pay, etc.)
Cash on Delivery (where available)

All payments are processed through secure, third-party payment gateways. Teena Shine does not store your complete credit/debit card information.

5.4 Payment Security

Your payment information is encrypted and securely transmitted. However, you are responsible for maintaining the confidentiality of your payment credentials and account information.

6. Order Acceptance and Cancellation Rights

6.1 Order Confirmation

Receipt of an order confirmation email does not constitute our acceptance of your order. We reserve the right to accept or reject any order for any reason, including but not limited to:

Product unavailability
Pricing or product information errors
Suspected fraudulent transactions
Inability to verify customer information
Non-delivery of previous orders to the same address
Bulk or commercial orders placed without prior authorization
Unforeseen circumstances or force majeure events

6.2 Customer Cancellation Rights

Before Shipment: You may cancel your order before it has been shipped by contacting our customer support team at support.teenaShine@gmail.com. Full refunds will be processed to your original payment method.

After Shipment: Once an order has been shipped, cancellation is not possible. However, you may refuse delivery and initiate a return as per our Return and Refund Policy.

6.3 Company Cancellation Rights

Teena Shine reserves the right to cancel any order at any stage for the reasons mentioned in Section 6.1. In such cases, we will notify you via email and issue a full refund to your original payment method within 7-14 business days.

7. Shipping and Delivery Terms

7.1 Shipping Coverage

We currently ship to addresses within India. International shipping may be available upon request and at our sole discretion.

7.2 Delivery Timeframes

Estimated delivery timelines are displayed during checkout and in your order confirmation
Delivery periods are estimates only and may vary based on:
- Your location
- Product availability
- Courier partner schedules
- Weather conditions
- Public holidays and festivals
- Government restrictions
- Circumstances beyond our reasonable control

Important: Teena Shine is not responsible for delays caused by courier services, natural disasters, civil unrest, customs clearance (if applicable), incorrect addresses provided by customers, or force majeure events.

7.3 Shipping Address

Customers are solely responsible for providing accurate and complete shipping information
Orders cannot be redirected to a different address once shipped
Failed deliveries due to incorrect, incomplete, or undeliverable addresses may incur re-shipping charges
Teena Shine is not liable for non-delivery or misdelivery due to incorrect customer information

7.4 Delivery Inspection

Upon receiving your order, you must:

Inspect the package for any visible damage
Check the contents against your order confirmation
Report any discrepancies, damages, or missing items within 48 hours of delivery by emailing support.teenaShine@gmail.com with photographic evidence

Failure to report issues within the specified timeframe may limit your eligibility for returns, replacements, or refunds.

8. Return, Refund, and Replacement Conditions

8.1 Eligibility for Returns

We accept returns under the following conditions:

The return request is initiated within 7 days of delivery
Products are unused, unworn, and in original condition with all tags, labels, and packaging intact
Proof of purchase (order number/invoice) is provided
Products are not damaged due to customer misuse or negligence

8.2 Non-Returnable Items

The following products are non-returnable and non-refundable:

Cosmetic products (lipsticks, foundations, makeup, etc.) once opened or used
Perfumes and attars once the seal is broken
Earrings and other products marked as non-returnable for hygiene reasons
Customized or personalized jewellery items
Products purchased during final sale or clearance events (unless defective)
Gift cards and promotional vouchers

8.3 Refund Process

Once your return is received and inspected, we will:

Notify you via email regarding approval or rejection of your refund
Process approved refunds within 7-14 business days to your original payment method
Not refund original shipping charges (unless the return is due to our error or product defect)

8.4 Replacement and Exchange

Subject to product availability and eligibility, we may offer replacements or exchanges for:

Damaged products received
Incorrect items shipped
Defective products

Exchanges are subject to the same conditions as returns and must be requested within 7 days of delivery.

9. Customer Responsibilities

As a customer of Teena Shine, you agree to:

Provide accurate, truthful, and complete information during registration and checkout
Use the website in compliance with all applicable laws and regulations
Not engage in fraudulent activities, including payment fraud or identity theft
Not misuse products or use them in ways inconsistent with their intended purpose
Follow all product care instructions and usage guidelines provided
Report issues, defects, or concerns within the specified timeframes
Treat our staff, customer service representatives, and delivery personnel with respect

10. Account Registration and Security

10.1 Account Creation

To access certain features and expedite checkout, you may create a registered account with Teena Shine. When creating an account, you must:

Provide accurate and current information
Maintain and update your information as necessary
Keep your password secure and confidential
Not share your account credentials with others

10.2 Account Security

You are responsible for all activities that occur under your account. Notify us immediately at support.teenaShine@gmail.com if you suspect unauthorized access or use of your account.

Teena Shine is not liable for any loss or damage arising from unauthorized account access due to your failure to maintain security.

10.3 Account Termination

We reserve the right to suspend or terminate your account at any time if:

You violate these Terms and Conditions
You engage in fraudulent or illegal activities
You abuse our return/refund policies
We suspect misuse of promotional offers or discounts

11. Intellectual Property Rights

11.1 Ownership

All content on the Teena Shine website, including but not limited to:

Text, graphics, logos, images, and product photographs
Website design, layout, and user interface
Product descriptions and marketing materials
Trademarks, service marks, and brand names
Software, code, and technical elements

...is the exclusive property of Teena Shine or its licensors and is protected by Indian and international intellectual property laws.

11.2 Restrictions

You may not:

Copy, reproduce, distribute, or publicly display any content from our website without prior written consent
Use our logos, brand name, or trademarks without authorization
Modify, reverse engineer, or create derivative works from our website content
Use automated tools (bots, scrapers, crawlers) to extract data from our website
Frame or embed our website content on other websites

Unauthorized use of our intellectual property may result in legal action and claims for damages.

12. Limitation of Liability

12.1 Product Use and Safety

Important Disclaimer:

Artificial jewellery, cosmetics, perfumes, and attars must be used according to product instructions and safety guidelines
Teena Shine is not responsible for:
- Allergic reactions or skin sensitivities to products
- Adverse reactions due to individual health conditions
- Misuse, improper storage, or incorrect application of products
- Product incompatibility with other substances or products
- Damage to clothing, skin, or property due to product use

Customers with known allergies, sensitivities, or medical conditions should carefully review product ingredients and consult healthcare professionals before use.

12.2 Maximum Liability

To the fullest extent permitted by law, Teena Shine's total liability for any claims arising from your use of our website or products shall not exceed the purchase price of the specific product giving rise to the claim.

12.3 Exclusion of Damages

Teena Shine shall not be liable for:

Indirect, incidental, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Personal injury or property damage (except where caused by our proven negligence)
Damages arising from third-party actions or services

13. Disclaimer of Warranties

13.1 "As Is" Basis

Our website and products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

13.2 No Guarantees

While we strive for excellence, we do not warrant that:

Our website will be uninterrupted, error-free, or secure
Defects will be corrected immediately
Our website or servers are free from viruses or harmful components
Product results will meet your specific expectations
Products will be suitable for particular purposes beyond their general description

13.3 Consumer Rights

Nothing in these Terms limits your statutory rights under the Consumer Protection Act, 2019, or other applicable Indian consumer protection laws.

14. User Conduct and Prohibited Activities

You agree not to:

Use our website for any unlawful purpose or in violation of these Terms
Attempt to gain unauthorized access to our systems, servers, or databases
Transmit viruses, malware, or harmful code
Harass, threaten, or defame Teena Shine, its employees, or other users
Post false, misleading, or defamatory reviews or content
Engage in price manipulation, bulk buying for resale without authorization, or unfair commercial practices
Interfere with the proper functioning of our website
Impersonate any person or entity or misrepresent your affiliation
Collect personal information of other users without consent

Violation of these provisions may result in account termination, legal action, and reporting to relevant authorities.

15. Product Availability

15.1 Stock Availability

Product availability is subject to change without notice
Display of a product on our website does not guarantee availability
We do not guarantee that all products will remain in stock
Popular or limited-edition items may sell out quickly

15.2 Discontinuation Rights

Teena Shine reserves the right to:

Discontinue any product at any time without prior notice
Modify product designs, specifications, or features
Limit quantities available for purchase per customer
Restrict sales to certain geographic areas

16. Promotional Offers and Discounts

16.1 Terms of Offers

All promotional offers, discounts, coupon codes, and sales are subject to specific terms and conditions
Offers are valid only for the specified period and may be withdrawn at any time
Unless otherwise stated, offers cannot be combined with other promotions
Discount codes are for single use per customer and account
We reserve the right to refuse or cancel orders that violate offer terms

16.2 Abuse Prevention

Teena Shine reserves the right to cancel orders and suspend accounts if we detect:

Coupon code misuse or sharing beyond intended use
Creation of multiple accounts to exploit promotional offers
Fraudulent or unfair exploitation of pricing errors
Bulk purchasing for commercial resale

17. Third-Party Links and Services

17.1 External Links

Our website may contain links to third-party websites, payment gateways, courier services, or social media platforms for your convenience. These links do not constitute endorsement of those websites or services.

17.2 No Responsibility

Teena Shine is not responsible for:

The content, privacy practices, or terms of third-party websites
Transactions conducted through third-party payment processors
Services provided by courier and logistics partners
Products or services advertised on linked websites

You access and use third-party services at your own risk and should review their respective terms and privacy policies.

18. Privacy and Data Protection

18.1 Privacy Policy

Your use of the Teena Shine website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

18.2 Data Security

We implement reasonable security measures to protect your personal and payment information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

18.3 Consent

By using our website, you consent to the collection and processing of your information as described in our Privacy Policy and in accordance with applicable data protection laws.

19. Indemnification

You agree to indemnify, defend, and hold harmless Teena Shine, its directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

Your violation of these Terms and Conditions
Your misuse of products or website
Your violation of any third-party rights
Fraudulent or illegal activities conducted through your account
Any content or information you provide that is inaccurate or misleading

This indemnification obligation survives termination of your use of our website.

20. Force Majeure

Teena Shine shall not be liable for any delay or failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters (earthquakes, floods, storms, pandemics)
War, terrorism, civil unrest, or riots
Government actions, regulations, or restrictions
Labor strikes or shortages
Disruption of transportation, logistics, or supply chains
Power outages, internet failures, or technological disruptions
Fire, explosion, or other catastrophic events

In such events, our obligations will be suspended for the duration of the force majeure event, and we will make reasonable efforts to resume normal operations as soon as possible.

21. Governing Law and Jurisdiction

21.1 Applicable Law

These Terms and Conditions are governed by and construed in accordance with the laws of India, including but not limited to:

The Indian Contract Act, 1872
The Consumer Protection Act, 2019
The Information Technology Act, 2000
The Sale of Goods Act, 1930

21.2 Jurisdiction

Any disputes, claims, or legal proceedings arising from or related to these Terms, your use of the website, or any transactions with Teena Shine shall be subject to the exclusive jurisdiction of the courts located in Bikaner, Rajasthan, India.

21.3 Dispute Resolution

We encourage customers to contact our customer service team to resolve any disputes amicably before pursuing legal action. We are committed to fair and prompt resolution of all concerns.

22. Modification of Terms

22.1 Right to Modify

Teena Shine reserves the right to modify, update, or replace these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website.

22.2 Your Responsibility

It is your responsibility to review these Terms periodically for changes. The "Last Updated" date at the top of this page indicates when these Terms were last revised.

22.3 Continued Use

Your continued use of the Teena Shine website following the posting of changes constitutes your acceptance of those changes. If you do not agree with the modified Terms, you must discontinue use of our website.

23. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

24. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

25. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Return and Refund Policy, and any other legal notices published on our website, constitute the entire agreement between you and Teena Shine regarding the use of our website and services.

26. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us:

Teena Shine
Customer Support Team

Email: support.teenaShine@gmail.com

Business Address:
Teena Shine HQ
Songiri Well Road
Bikaner, Rajasthan, 334001
India

Customer Service Hours:
Monday to Saturday: 10:00 AM - 7:00 PM IST
Sunday: Closed (Email support available)

Acknowledgment

By using the Teena Shine website, placing an order, or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing Teena Shine – where elegance meets tradition.